FAQs

FUJI MASSAGE CHAIR MASSAGE CHAIRS UNIQUE?
FUJI MASSAGE CHAIR massage chair invites you to a dream world that is good for your health! It is just like the powerful and gentle touch of an expert’s hands. There are 559-734 combinations of massages based on 50 basic types. These 5o basic types of massage are a combination of functions such as AIR MASSAGE, KNEAD, TAPPING, SHIATSU, 3D MODE, and others.  Such delicate touches reproduce the sense of hand massage by an expert technician. 734 combinations are the largest number in the industry. Massaging types number 734 types overall, consisting of 50 types by the mechanical, 9 types by the air, and 495 types by the combination of mechanical and air.
2. WHAT KIND OF NEW FUNCTIONS DO FUJI MASSAGE CHAIR MASSAGE CHAIRS HAVE?
We have succeeded in developing and offering a new function named “SHOULDER MASSAGER” for the first time in the industry. In addition to the conventional massaging with airbags and knead balls. Stimulation applied around the “SHOULDER”, which targets the entire shoulder area, alleviates stiffness and fatigue accumulated.
    • Added airbags for finer changes of stimulation with 5-level adjustment
    • Air Massage on the soles, where a number of massage points are concentrated,  are stimulated while the legs are restrained not to lift. Stiffness accumulated in the feet during the day is kneaded and slackened to accelerate blood circulation.
    • New Foot stretching stretches the knees and lower half of the body by holding and bringing down the legs while pushing up the thighs with the airbag at the seat. Knee joints are massaged with gentle stretching to accelerate the blood circulation in the legs, which tend to swell.
    • Easy Quick Start
    • Register your course in ‘My Memory’
    • Cross-shaped key for a simple operation
    • Fluctuation Massage – Variable Speed Function: Knead and Tapping
    • Intensified Lower Body Massage Function – Waist/ Hip Massage: Lifting Function + Double Air Bags and Foot Stretching Massage: Stretch + Double Foot Stretch
3. WHAT TYPES OF MASSAGE CAN FUJI MASSAGE CHAIR MASSAGE CHAIR GIVE?
    • Deep knead – When you feel severe stiffness or tiredness over the entire body, the chair will provide a very deep and firm massage that you have never experienced in the past. The deep knead up is applied from lower part to the top toward the shoulders. The deep knead down is applied from top to the lower part toward the core of body.
    • Rubbing – Stiffness of the body will be relieved softly and leisurely in a manner similar to soft kneading by the palms.
    • Shiatsu – Blood circulation is promoted by repeated compressions and relaxations produced by the pushing and pulling movements.
    • Stretch – Stiffness is alleviated with function that feels like the pushing up and pulling down of hands.
    • Wavelet – A combination of tapping and kneading alleviates fatigue and promotes blood circulation.
    • Tapping – Rhythmical and repeated tapping by the knead balls remove the fatigue accumulated in the muscles.
    • Spine Stretch – Stretches and rolls the spine
    • KIWAMIMECHA Massage – Neck Massage, Super Knead/ Super Tapping and Super Back Knead/ Super Back Tapping/ Buttocks Massage Total Body Stretch Massage
    • Twist Massage
    • Shoulder Tip Massage
    • Hand & Arm Massage
    • Buttocks Air Massage
    • Lower Back & Buttocks Massage
    • Leg Massage
    • Sole Massage
4. DO FUJI MASSAGE CHAIR MASSAGE CHAIRS HAVE AUTO COURSE OR MANUAL MASSAGES?
Various kinds of information are displayed on the screen in easy to comprehend ways. The controls are divided into 2 ways: Open the cover to start Manual Controls or close the cover to initiate the simplified AUTO COURSE controls.
5. CAN I ADJUST THE INTENSITY OF THE MASSAGE?
Yes. Just select strength out of 5 to 7 levels depending on physical condition.
6. IS IT SIMPLE TO ASSEMBLE THE CHAIRS?
Assembly of most of FUJI MASSAGE CHAIR models is simple. Our chairs come in a whole unit already, only simple assembly of chair accessories needed. Complete setup instructions come with the chair delivery. However, it is recommended that two people operate it due to the weight of the chair.
7. DO FUJI MASSAGE CHAIR MASSAGE CHAIRS IMPORT FROM JAPAN?
Our FUJI MASSAGE CHAIR chairs are 100% made in Japan and designed, experimented and produced by R&D professional in Japan.

PAYMENT

1. WHAT IS AFFIRM?
Affirm is a financing company that helps finance your favorite products! It is an alternative to credit cards by allowing you to purchase the product and paying it off from your selected schedule. Affirm offers the best financing options as it offers 0% APR for all its options!
2. DOES AFFIRM (FINANCING) AFFECT MY CREDIT SCORE?
No! Using Affirm does not affect your credit score as it finances your product(s) with 0% APR.
3. WHY ISN’T AFFIRM (FINANCING) WORKING WHEN I TRY TO PAY ONLINE?
Unfortunately, Affirm (our financing option) is not available online just yet. However, we are working on resolving this issue. Meanwhile, you can call our company at (888)816-0888 to purchase our products with Affirm (our financing option). You can also call our local store at (510)651-9088 to receive the financing option.

SHIPPING/DELIVERY

1. CAN I HAVE THE MASSAGE CHAIR DELIVERED TO MY HOME?
Yes, FUJI MASSAGE CHAIR offers front door, inside delivery, white Glove or white grove with assembly services.
2. HOW LONG DOES DELIVERY TAKE?
Standard delivery is usually 5-10 business days, depending on your location. Standard shipping is via whatever carriers. White Glove delivery service is available at additional costs. However, we are not held responsible for any delays due to customs and duty regulations, procedures, shipping company’s error, or any other reasons out of our control. In case there are any shortage for the items you order, we will notify you by the phone or email. Under this situation, the process will be delayed.
3. HOW WILL I BE NOTIFIED ABOUT THE DELIVERY DATE?
After your chair is picked up by the carrier, you will receive a notification from our customer services. You may also request for a delivery window on a specified date that is convenient for you.
4. HOW DO YOU CHARGE FOR SHIPPING FEE?
Shipping charge for each our massage chair for different models is range from $200 to $499(*This applied to 48 US States only, Hawaii and Alaska shipment cost extra); depend on the weight of massage chair. Small item, such as foot massager is from $25 to $100.
5. WHAT IS THE SHIPPING POLICY?
Standard delivery is usually 5-10 business days, depending on your location. Standard shipping is via different shipping carriers. Small items will be shipped by FedEx.
Optional – White Glove Delivery/White Glove with Assembly (additional $100-250). This must be requested before hand; no upgrade of delivery service will be accepted after dispatch of any product.
After your order is processed, the shipping company will deliver your chair in around 7 to 12 business days. Please advise us when placing order if you need white glove delivery services. Otherwise, delivery will be limited to front door delivery only through standard ground shipping.

RETURNS

1. CAN I RETURN MY CHAIR IF I AM NOT SATISFIED WITH ITS OPERATION AND PERFORMANCE?
Customers are dissatisfied is only due to a lack of understanding of the operation of the chair or the correct ways to use it. Our professional customer support staff will assist you in understanding how to use your chair to meet your personal need(s).
For on-line order, if you find the chair unsatisfactory, we will arrange for a return and refund as long as the chair is in the original factory and resalable conditions with all packaging materials, inserts, manuals and accessories included, no later than 7 days from the date of purchase. A refund will be issued less the S & H cost after our inspection. There will be other associated charges or restocking fee if the merchandises returned are damaged, misused or abused. No return will be accepted at all after 7days. All returns must be authorized by us, and a RMA number will be required for the return shipment. For trade show and on site (i.e. showroom) orders, cancellations of purchase orders are subject to 20% cancellation fee of the total amount and can only be accepted on the same date it was purchased. We do not accept cancelation or issue refund after 24 hours of the sales transaction. Returns are subject to a restocking fee of 30%, freight prepaid, and shall be in the original box. A deposit paid for specific purchase order is absolutely not refundable. All sales are final.
Please email to sales@drfuji.com or call 1-888-816-0888 for return authorization.

WARRANTY & REPAIRS

1. WHAT IS THE WARRANTY ON FUJI MASSAGE CHAIR MASSAGE CHAIRS?
Service-Request-Form

Service-Request-Form

One (1) to Three (3) Year Limited Warranty | Parts and Labor FUJI MASSAGE CHAIR Cyber Relax massage chairs are covered by a 3 Year limited warranty. During the first year of ownership the massage chair is covered with In-Home Service, Parts, and Labor. During the Second and Third Year of ownership only Parts are covered. Commercial Warranty FUJI MASSAGE CHAIR covers their Cyber-Relax massage chairs with a 1 Year Warranty for Commercial Use. This covers In-Home Service, Parts, and Labor for the first year of ownership.
2. WHAT IS THE WARRANTY POLICY?
One(1) to Three (3) Year Limited Warranty | Parts and Labor FUJI MASSAGE CHAIR Cyber Relax massage chairs are covered by a limited warranty with purchase. Warranty will include 90 days of in-home service support. The first (1) year of warranty includes coverage for any labor fees incurred. After the first (1) year, the warranty will ONLY cover Parts until the end of the warranty coverage (3 years). Please call 1-800-526-0278 for more information.
Commercial Warranty FUJI MASSAGE CHAIR covers their Cyber-Relax massage chairs with a 1 Year Warranty for Commercial Use. This covers In-Home Service, Parts, and Labor for the first year of ownership.
If you require service you can contact 510-651-9088 from 10:00 AM to 5:00 PM PST, or Email service@drfuji.com. You can also download the Service Request form and Fax it to 510-651-6188 or mail directly to 4399 Ingot Street, Fremont, CA 94538.
FUJI MASSAGE CHAIR Extended Warranty Extended Warranty is also available on FUJI MASSAGE CHAIR Cyber-Relax massage chairs. You can purchase an additional year or years of Parts Coverage. You can purchase a total of 7 additional years of Parts Coverage or 10 years total. Certain Extended Warranty Fees Apply.\
3. WHERE ELSE CAN YOU SEND YOUR CHAIR FOR REPAIR?
Our Official Contractor:
  1. Jez Enterprises Inc.
  2.  Spa One Repair
* Authorization required from Dr. Fuji before contact our contractor.

where to purchase

1. WHERE CAN I BUY A FUJI MASSAGE CHAIR MASSAGE CHAIR?
In Northern California, we have two stores which are located in Milpitas and Fremont. In Southern California, we have two stores in San Gabriel and Rowland Heights. For the East Coast, we have two stores in Flushing, New York. Plus, we have over 20 dealers national wide. We also exhibit at various trade shows. Please refer to the trade show schedule section under the “chair demo” icon for their location and show date.

WE DO NOT SELL YOUR INFORMATION

1. HOW IS INFORMATION USED?
We do not sell or rent your personal information to others without your consent. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to serve the advertisements you see on our site, to book travel purchases, to conduct surveys, to help administer promotional emails, to administer warranties purchased, and to administer drawings or contests. We give them access to the information needed to do their job. Sometimes that includes your personal information. Our computer system protects personal information using advanced firewall technology.