It is understood that the seller s not responsible for any agreement, verbal or written, unless such agreement appears on your order. Your order is a legal and binding document. The mentioned merchandise is being sold under no return or exchanges after 7 days, in which afterwards approved returns will be subject to a 30% restocking fee. Product for return must be in its original package and/or stayed on paragraph of RMA listed below.
We will make every reasonable effort to ship your merchandise within 45 business days. All orders for shipments are limited to outside curb delivery by our authorized trucking company and do not include any assembly. ACIGI shall not be responsible for delivery delays due to transportation problems, strikes, material shortages, fire, or manufacturing delays.
White gLOVE DELIVERY & ASSEMBLY
We will make every reasonable effort to ship your merchandise within 45 business days. Delivery & Assembly service includes placement, up to two (2) flights of stairs, unpacking, debris removal, and assembly. ACIGI shall not be responsible for delivery delays due to transportation problems, strikes, material shortages, fire, or manufacturing delays.
All orders marked special order or is a special color are final sales. There will be no cancellation allowed for special orders or special colored products. Delivery time for special colored items or special orders take 8-12 weeks. Deposits paid for special order is not refundable at all.
All international orders outside of the USA are shipped “door to port.” ACIGI is not liable for any importing fees, duties, taxes, or customs clearance fees and any inland transportation fee for any unforeseen fees involved when merchandise arrive destination port.
Residential Use Massage Chair Warranty
The residential use warranty for massage chairs covers parts and if necessary, in-home service for a period of one year from the date of purchase. A residential setting is a single family home, apartment, condominium, etc. For residential use EXTENDED massage chair warranty.
Commercial Use Massage Chair Warrant
The massage chair commercial use warranty applies for any massage chairs utilized in a professional, commercial, retail, or industrial setting. This applies to any environment where the chair would be subject to use by multiple different users in a supervised or unsupervised manner. The commercial use warranty covers all parts only. Labor is not included with the commercial use warranty. This kind of warranty can be extended to cover all parts for a period up to 5 years.
90 Days In-Home Service Warranty Period
During in-home service and parts warranty period, ACIGI, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular is not available, ACIGI may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, ACIGI is no longer responsible for making repairs under the warranty coverage. For in-home service, ACIGI will arrange for all covered parts deemed necessary to be sent to the consumer, and if necessary, an authorized service provider to repair the product at the customer’s residence at no charge of the customer.
Any repairs needed during the parts warranty coverage, ACIGI will provide parts at no cost; however consumer is responsible for any and all shipping, duties, and brokerage fees. Structure warranty period, consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Field service is only available in the contiguous lower 48 United States. Field service requires pre-approval, and if necessary, must be performed by an ACIGI-authorized field service personnel to maintain warranty coverage.
Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs, alternations or modifications of original condition, improper use of electrical/power supply, loss of power, electrical disturbances and power surges, dropped product, a malfunction or damage resulting from improper use or unreasonable use or maintenance, failure to follow operating instructions, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility or otherwise
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